Mosaicx
Theresa Opel is an experienced professional in the field of information security and governance, risk management, and compliance (GRC), currently serving as a Senior Analyst at Mosaicx since January 2013. Prior to this role, Theresa Opel worked at West Unified Communications Services from June 2002 to January 2013, where responsibilities included serving as an Enterprise Technical Services Supervisor and Sr. Systems Technology Analyst. Theresa Opel holds an Associate of Applied Science degree in Network Administration and a diploma in PC Support Technician, both earned at Southeast Tech from 1995 to 1997.
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.