Késiah Araujo Sofia

Késiah Araujo Sofia is a dedicated professional currently employed at Grupo CCR as an Agente de Monitoramento since February 2023, focusing on real-time camera monitoring and coordination to ensure effective support for users of the Presidente Dutra highway. Previous experience includes roles in customer service across various platforms at Leroy Merlin and DXC Technology, where Késiah implemented ITSM practices to enhance operational efficiency and customer satisfaction. Additional experience includes sales promotion at Lojas Torra and process optimization as a young apprentice at Ophthal Hospital Especializado. Késiah is pursuing a degree in Technology in Systems Analysis and Development at Universidade Paulista, complemented by multiple courses from SEBRAE in agile solutions and customer service.