Tim Heddlesten

Tim Heddlesten is an accomplished technical support leader with extensive experience in managing and enhancing support services across various industries. Currently serving as Sr Manager of Technical Support for P1 CAD & RMS at Motorola Solutions, Tim has previously held significant roles such as Director of Support Services at Jirav, where a major turnaround of support processes led to improved Net Promoter Scores and streamlined onboarding. At HID Global, Tim consolidated multiple support teams into a cohesive unit and established effective escalation processes. Tim's tenure at Tableau included leading large support teams and resolving key customer issues efficiently. With a background in managing technical support and operations, Tim has consistently driven improvements in customer satisfaction and operational efficiency throughout a career that spans over two decades. Tim holds a BA in Economics from the University of Washington.