David Couto

David Couto is an experienced Data Engineer and Customer Success Operations professional currently working at ZENVIA since December 2022. In this role, David is responsible for monitoring and analyzing KPIs, proposing sustainable solutions for customer issues, and creating reports and dashboards for decision-making. Prior to ZENVIA, David held multiple positions at Movidesk, ranging from Customer Success Operations to Migration Success Analyst III, where data analysis and customer support were key focuses. David's earlier experience includes roles in infrastructure support at ALIX TECNOLOGIA CORPORATIVA and TrueIT, as well as developing educational tools at CNPq. David holds a degree in Information Systems and is pursuing a specialization in Big Data at Universidade do Sul de Santa Catarina.