Joe Adams

Joe Adams has over 15 years of experience in customer service and leadership roles. Currently serving as Vice President of Customer Care/Solutions at Mr. Cooper since August 2008, Joe Adams oversees performance management within the Customer Service/Collections contact center, emphasizing customer satisfaction, contact strategy, and digital engagement. Previously, Joe Adams held the position of Vice President in Reverse Customer Service/Loss Mitigation at Champion Mortgage from 2017 to 2019, where strategic leadership was provided across call centers and loss mitigation divisions. Joe Adams also served in the United States Marine Corps from 2004 to 2008 as a Sergeant, demonstrating strong leadership and training skills. Joe Adams began a career in management as the Aquatics Manager at Oak Point Recreation Center from 2001 to 2004. Joe Adams holds an Associate's degree in Business Administration and Management from Collin College.