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Frangky Ertanto

Head Of Customer Relationship Management at PT. MRT Jakarta

Frangky Ertanto has a diverse work experience in various companies. Frangky started their career in 2013 as a Media and Government Relations Officer at PT Apexindo Pratama Duta Tbk, where they focused on regulatory compliance and improving the company's media monitoring and corporate website. In 2015, they joined PT. Pindad (Persero) as a Corporate Communications Specialist, where they served as a Personal Assistant and Executive Secretary to the Director of Commercial and later became a Personal Assistant to the Chief of Executive Officer. Frangky evaluated and improved internal and external communication materials during their time there. Frangky then moved to PT. MRT Jakarta in 2018, where they held various roles, including Corporate Management Specialist, responsible for providing minutes for Board of Directors' meetings and external communication materials. Currently, they are working as the Head of Customer Relationship Management and previously served as a Station Manager, overseeing the day-to-day operations of the ASEAN MRT Station and the Bundaran HI MRT Station.

Frangky Ertanto pursued their education chronologically as follows:

From 2020 to 2022, Frangky Ertanto attended the University of Indonesia, where they obtained a Master of Occupational Health and Safety degree. The field of study for this degree is not specified.

Prior to pursuing their master's degree, Frangky Ertanto completed their Bachelor of Arts - BA at the University of Indonesia. Frangky specialized in Public Relations, Advertising, and Applied Communication during their undergraduate studies.

In addition to their formal education, Frangky Ertanto has acquired several certifications. In August 2021, they obtained certifications in "Application of Organizational Culture," "Planning Presentation of Training Materials," and "Productivity Level Measurement" from the Indonesian Professional Certification Authority. In September 2019, Frangky Ertanto completed the "Supervisory Development Program - Situational Leadership" offered by Prasetya Mulya Business School. Lastly, in December 2021, they obtained certifications in "Excellent Service Management" and "Service Management" from the MarkPlus Institute.

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