MSA National
Shefali Parti is currently serving as a Settlement Coordinate Specialist at MSA National since August 2021. Prior to this role, Shefali worked as a Dealer Support Officer at Bank of Queensland, where Shefali was responsible for working closely with dealers in the motor loans division. Shefali has a background in customer service, with experience at companies like Bankwest, Telstra, and Soul. Shefali holds a Certificate IV in Credit Management from Kaplan Professional, a Certificate IV in Human Resources from TAFE NSW, and a Bachelor's degree in Business/Commerce from Delhi University.
MSA National
MSA National is a national Law Company with over 20 years experience in the mortgage industry, providing mortgage documentation and settlement services to lenders. MSA National does not outsource any part of its process and has end-to-end service capability in each state capital managed and supervised by a National Director. This local expertise is very important in managing title issues, complex matters and risks that are often state-specific. Our national system provides on-line tools for tracking and reporting and can fully integrate with clients for instructions and back-channel messages which maximises STP. Combined with our team of friendly and responsive staff, MSA National is able to deliver service levels which are consistent, high quality and solicitor-certified. We make continuous investment in our people, processes, technologies and services which allows us to continuously improve service and the customer experience. MSA National’s client centric and service oriented culture coupled with our mantra of “Think Nationally and Act Locally” has allowed us to develop strong long term relationships with local, regional and national clients.