Martin Urena

Martin Urena is an experienced IT professional currently serving as Help Desk/Incident Manager at MSC Cruises since February 2023. Previously, Martin held the position of Global Service Desk Manager at Allied Digital Services Limited, where responsibilities included managing IT service delivery and fostering customer relationships. Martin has a solid background in IT management, having served as Help Desk Manager at both H.I.G. Capital and Leon Medical Centers, as well as Service Desk Supervisor at Beckman Coulter. Early career experience includes roles as an ITIL Process Consultant and Advanced Microcomputer Technician. Martin holds a Bachelor of Applied Science in Information Technology from Barry University.