MSC Cruises
Paula Zapata currently serves as the Manager of Crew Workforce Planning at MSC Cruises since April 2024. Prior to this role, Paula held multiple positions at Virgin Voyages from December 2018 to April 2024, including Manager of the Care Team and Crew Rotation & Onboarding, as well as M&T Recruiter for Land & Sea Gigs. From May 2005 to December 2018, Paula contributed to Norwegian Cruise Line Holdings Ltd. as a Crew License and STCW Certificates Specialist, ensuring compliance with flag requirements, and also worked as a Payroll Specialist, managing contract verification and payroll processing. Early career experience includes working as a Payroll Accountant at Comprehensive Rehabilitation Consultants from March 2000 to May 2005, where responsibilities included payroll development and daily clock entry reviews.
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MSC Cruises
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Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East. The MSC Cruises fleet consists of 22 modern ships with three new vessels due to be launched in 2025, 2026, and 2027. The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 240 destinations and welcoming more than 180 different nationalities on board. MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.