Paula Zapata

Paula Zapata currently serves as the Manager of Crew Workforce Planning at MSC Cruises since April 2024. Prior to this role, Paula held multiple positions at Virgin Voyages from December 2018 to April 2024, including Manager of the Care Team and Crew Rotation & Onboarding, as well as M&T Recruiter for Land & Sea Gigs. From May 2005 to December 2018, Paula contributed to Norwegian Cruise Line Holdings Ltd. as a Crew License and STCW Certificates Specialist, ensuring compliance with flag requirements, and also worked as a Payroll Specialist, managing contract verification and payroll processing. Early career experience includes working as a Payroll Accountant at Comprehensive Rehabilitation Consultants from March 2000 to May 2005, where responsibilities included payroll development and daily clock entry reviews.