Nathanael Anderson

Nathanael Anderson is an experienced professional with over a decade of expertise at M&T Bank, currently serving as the Director of Customer Contact Innovation & Continuous Improvement. In this role, Nathanael oversees speech analytics and customer insights for the Consumer Bank Contact Center while modernizing the business intelligence platform. Additional notable positions at M&T Bank include Senior Digital Product Manager, RPA Intake Manager, and Process Improvement Manager, where Nathanael has driven significant advancements in automation, process improvement, and digital communication. Prior experience includes roles at Firstsource Solutions Limited, focusing on process excellence and analytics, and a validation scientist position at Abraxis BioScience. Nathanael holds an MBA in Finance and a BS in Industrial Engineering from the University at Buffalo.