Dessie Ramnath

Dessie Ramnath is an experienced professional with a strong background in service management and delivery within the IT and telecommunications sectors. Currently serving as Manager of Service Management at MTN Business since January 2016, Dessie ensures service delivery assurance for business clients. Prior roles include Service Delivery Manager at Internet Solutions, where responsibilities encompassed designing service delivery processes and overseeing change management, and Manager of Operations at Morolo IT, focused on client service assurance and hardware management. Dessie also has teaching experience as a Senior Lecturer at Global Computer College and served as a Senior Engineer at Unisys, providing hardware and software support. Dessie's educational credentials include a Post Graduate Program in Data Sciences and Analytics from The University of Texas at Austin, a Post Graduate Diploma in Business Management from MANCOSA, and ongoing studies towards a Bachelor's degree in Management Information Systems at the University of South Africa. Additionally, Dessie holds a National Diploma in Electrical Engineering from the Durban University of Technology.