Marie-Rose Daya Tchangoum

Marie-Rose DAYA TCHANGOUM, PMP, serves as the General Manager of Customer Experience and Customer Services at MTN Cameroon since May 2007, where responsibilities include enhancing customer experience and ensuring world-class customer service. Previous roles at MTN include Senior Manager positions in Digital Services and Devices, and Data and Digital, focusing on strategy development and implementation to achieve revenue targets. Notable achievements as a Project Manager include managing critical initiatives and programs within complex matrix environments, showcasing expertise in project management and cross-functional collaboration. Prior experience includes an e-Business Analyst role at McKesson Canada, supporting the development of e-business strategies. Educational credentials include certificates from prestigious institutions such as Harvard Business School and Duke University, in addition to a Bachelor's degree in Software Engineering from UQAM.