Angel Anel Juarez

Angel Anel Juarez possesses extensive experience in customer experience and success management, currently serving as the Head of Customer Experience at Mudafy since June 2020. Responsibilities include establishing a customer-centric culture, designing strategic reports for performance indicators like NPS and CSAT, and implementing programs to address customer concerns. Prior to this role, Angel led a team of 20 as Head of Customer Success and structured customer service processes as Coordinadora del servicio de atención al cliente. Previous experience includes working as a Lead Customer Service Representative at PPG Industries, focusing on order management and negotiations. Angel holds a degree in International Business from Universidad Autónoma de Querétaro and has completed diplomas in commercial strategy and business management from Instituto Tecnológico Autónomo de México and IAE Business School, respectively.