Terence D.

Terence D. is an experienced IT professional currently serving as Associate Director, Change and Problem Manager at MUFG Investor Services since December 2021, with previous roles including Junior Associate Director and IT Support. Prior experience includes positions at Amica Senior Lifestyles as Lead Desktop Support Specialist and TripArc as Help Desk Manager. Terence has extensive expertise in managing IT support systems, overseeing change and release management processes, and enhancing service delivery in various high-pressure environments. Notable previous roles at Metrolinx and CPP Investment Board further established capabilities in incident management, support processes, and on-boarding improvements. Terence holds a degree in Computer Systems Technology from George Brown College, completed between 2006 and 2009.