Darko Popovic

Darko Popovic is a seasoned executive with extensive experience in customer service and operations across various sectors, currently serving as Chief Operations Officer for Multitude Bank since April 2022. Prior positions include Group Head of Customer Service at Ferratum Bank, where Darko optimized global customer engagement, and Head of Customer Service & Customer Experience at Melita Ltd., where a transformative customer experience program led to significant EBITDA growth. Darko's career also includes roles at Slovak Telekom, T-Mobile, and Eurotel, showcasing a consistent focus on improving customer experience and operational efficiency. Academically, Darko holds multiple law degrees and an MBA, underscoring a strong foundation in business and consumer protection.