Finance · Full-time · Germany
Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).
Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.
Our employees can choose where and when they work by taking full advantage of our hybrid work environment. Whether you’re mostly in the office, working fully remotely, or a mix of the two, you’ll be empowered to do whatever brings out your best. We understand that happy people make happy employees!
For our Office in Berlin (Charlottenburg) we´re looking for a German and English-speaking Collections Specialist (f/m/x) in a full-time, hybrid working model.
Responsibilities:
Phone calls and e-mails to customers that are past due
Negotiating and motivating customers to repay their debts
Interview reasons for delays in payments
Constant monitoring of payment agreements
Finding and updating data to debtors (skip tracing)
Registering in computer programs Collections activities
Other tasks assigned by the line manager
Requirements:
Work experience in collections or customer service is beneficial
Fluent in spoken and written German and/or English.
Strong interpersonal and communication skills as required to effectively communicate with a diverse audience
Problem-solving, conflict resolution and negotiation skills
Confident, driven and results-oriented
We offer: