Aldana Morales

Aldana Morales has a diverse work experience in customer success and business operations.

In 2016, Aldana worked as a Tutor at Study Team for nine months.

From 2016 to 2019, they joined Accenture as a Business Operations Associate, where they managed and resolved claims and inquiries from customers. Aldana then advanced to the role of Business Operations Analyst, where they performed database management and helped train new team members. In their final role at Accenture, as a Business Operations Senior Analyst from March 2020 to November 2020, they led the CRM team in Buenos Aires, conducting quality analysis of agents and reporting metrics and predictive analysis to the leadership.

In 2020, Aldana joined Mural as a Team Enablement Specialist from November 2020 to October 2021. Their responsibilities in this role are not specified.

Following that, they transitioned to the role of Onboarding Specialist at Mural from October 2021 to May 2023. In this role, they focused on providing a world-class onboarding experience using a customer-centric mindset. Aldana onboarded customers by facilitating training sessions and collaborating with them to meet their collaboration and business goals. Aldana also shared customer feedback with cross-functional teams to prioritize an innovative customer experience.

Currently, Aldana is working as a Customer Success Manager at Mural, starting in June 2023. No end date is provided for this role.

Aldana Morales began their education in 2009 at the Instituto Santa Catalina de Alejandría, where they pursued a Bachelor's degree with a focus on Social Communication. Aldana completed their studies in 2013.

In 2014, Aldana Morales enrolled in the University of Buenos Aires to pursue a Master's degree in Social Work. Aldana is currently in the program.

In addition to their academic degrees, Aldana Morales obtained a certification in English, specifically the First Certificate in English, with a passing grade at grade A. This certification was obtained from the University of Cambridge, although the specific date of completion is not mentioned.