Lisa D.

Lisa D. has over 20 years of work experience in customer service, community management, and operations. Lisa began their career in 2000 as a Room Reservation Agent at Treasure Island Hotel & Casino. In 2003, they joined Expedia as a Telesales Booking Agent. In 2005, they moved to StubHub (Division of Ebay) as an Outsourcing Manager Customer Support, where they managed outsourcing teams to effectively represent the company's customer service promise. In 2012, Lisa became a Listener Support Manager at Pandora, where they led cross-functional operations and teams to provide enhanced customer experiences for listeners and artists for Pandora online radio. Lisa then joined MyHealthTeam in 2016 as Senior Director, Community, where they oversee customer experience and community management strategy for successful, scalable processes across 45 social networks. Lisa has recruited, trained, and mentored a lean team of three community product managers and created a customer satisfaction program to improve customer effort and decrease unsatisfied scores.

Lisa D. obtained a Bachelor's degree in Theatre/Theater Arts from The University of Western Australia in 1998. Lisa then attended California State University - East Bay from 2007 to 2010, where they earned a degree in Theater with a focus on Acting/Directing. In 2018, they earned an Executive Leadership Certificate from Cornell University. In May 2020, they obtained a Mindfulness-Based Stress Reduction (MBSR) certification from Mindful Leader.