Naaz M.

Naaz M. has a wealth of experience in customer service and management. In 2021, they began their role as Customer Care Manager at NADUVI. Prior to this, they were a Teamleider at Teamleiders.nu in 2020. From 2011 to 2020, Naaz M. held two roles at Vente-exclusive (soon to be Veepee): Customer Care Team Lead and Customer Care Representative. In their Team Lead role, they were responsible for leading the customer care department, motivating and inspiring their team to achieve and increase NPS, and coaching and guiding their team both on the floor and one-on-one. In their Customer Care Representative role, they were responsible for customer service. From 2008 to 2011, Naaz M. worked at ABN AMRO Bank N.V. in various roles, including Telefonische bankmedewerker, where they were responsible for approving account withdrawals and performing BKR tests to determine how much a customer could borrow. From 2005 to 2008, Naaz M. was a Klachtbehandelaar at KPN, where they were responsible for taking complaints and finding solutions with customers, as well as quickly addressing any outages and scheduling technicians for customers and businesses.

Naaz M. attended Hervormd lyceum west from 1999 to 2004, where they studied Hoger algemeen voortgezet onderwijs (Havo). Naaz then went on to attend Amsterdam University of Applied Sciences from 2007 to 2011, studying Bank en Verzekeren. In 2016, they obtained a certification in Coachend Leiderschap from YEARTH Academy, and in 2017, they obtained a certification in High Impact Leadership from the same institution.