Christian Carter

Christian Carter is an experienced professional in member services and engagement within the insurance industry. Currently serving as the Chief Member Experience Officer at the National Association of Insurance Commissioners since June 2021, Christian previously held the position of Director of Member Services and Engagement. Prior to this role, Christian was the Senior Director of Member Relations at the American Property Casualty Insurance Association from September 2015 to June 2021, where responsibilities included conducting business analysis to enhance engagement and retention strategies. Christian's earlier experience includes serving as Sr. Client Relationship Manager at DiTRONICS Financial Services and as a Claims Specialist II at State Farm®. Christian holds a Master of Public Administration and a Bachelor of Arts in Criminal Justice, both from Western Michigan University.