Mahmoud Zaky Elsafty

Mahmoud Zaky Elsafty is a seasoned professional in customer experience management, currently serving as the Customer Experience Director at Dubai Land Department since September 2024. Prior to this role, Mahmoud held the position of Customer Experience Manager at Dubai Holding, where responsibilities included leading comprehensive Customer Journey Mapping and implementing Voice of Customer feedback strategies. Mahmoud possesses over 17 years of extensive experience at Etisalat UAE, where contributions spanned from customer experience management to retail store management and sales. Mahmoud's educational background includes a Bachelor of Engineering in Computer Engineering from the Arab Academy for Science, Technology and Maritime Transport, along with certifications from COPC and 360 Service Design.