Mirva Swartz

Mirva Swartz, PMP, serves as the Director of Customer Success Operations at Napa Valley Wine Academy since February 2024, focusing on enhancing customer experience, driving adoption, and ensuring retention. Previously, Swartz held multiple roles at HireVue from April 2019 to June 2023, culminating in the position of Senior Manager of Customer Success Operations, with accolades including MVP Customer Success West Coast and Top 5 Customer Retention awards. Prior experience includes management roles at Dream Broker and project management positions at Ogilvy & Mather, SEK & GREY, and Tag. Educational qualifications encompass a Bachelor of Business Administration in International Marketing and Leadership from Haaga-Helia University of Applied Sciences, along with additional studies in project management and a leadership program at Harvard Business School Online.