Andreis Norris

Andreis Norris is an experienced professional in patient experience and project management, currently serving as the Lead Patient Experience QC Analyst at Natera since July 2019. Key accomplishments include creating a billing call center audit scorecard, auditing over 2500 customer service interactions, and improving CSAT scores within the billing call center. Prior roles include Customer Experience Manager and Financial Program Manager at Natera, where Andreis implemented a new client billing portal and led significant projects related to billing compliance. At Shelby County Schools from January 2017 to July 2019, Andreis managed a large-scale Project to deploy over 24,000 devices, improving logistics and communication. Previous experience as founder of AKN Properties Group and roles in data analysis and teaching further highlight Andreis's diverse skill set. Andreis holds a Bachelor of Business Administration in Business Systems Analysis & Project Management from Stetson University.