Andrea Ficken

Andrea Ficken is a proficient Claims Specialist at Naterra International, Inc., responsible for leading cross-functional collaboration and managing end-to-end claims processes since February 2024. Previously, Andrea served as a Fulfillment Coordinator at Kettle & Fire, effectively enhancing stakeholder relationships and resolving inventory issues. An extensive background includes roles in customer operations at Amplify Snack Brands, front office coordination at Austin Integrative Medicine and LifeSpan Medicine, as well as a Radiology Scheduler at Texas Health Center for Diagnostics & Surgery, where Andrea developed training materials and provided exceptional patient service. Early experience as a Teller at ViewPoint Bank established a strong foundation in customer service and conflict resolution.