Ashley Rivera is a seasoned telecommunications professional currently serving as the Telecommunications User Coordinator at The National Academies of Sciences, Engineering, and Medicine since September 2017, with responsibilities including managing the e911 notification system, analyzing call data, and coordinating with telecom vendors. Previously, Ashley worked as a Telecommunications Analyst, maintaining billing systems and call accounts. Prior experience includes roles in customer service at Outback Steakhouse, marketing coordination at Interstate Moving, and event management support at the National Academy of Sciences. Ashley holds a Bachelor of Arts in Public Relations/Tourism and Events Management from George Mason University.