Mark A. Nichter serves as the Key Account Manager for the North East region at National Air Cargo, a position held since August 1997. Key responsibilities include ensuring exceptional customer service, developing cost-effective shipment routing solutions, and managing sensitive proprietary information. Mark actively collaborates with various departments to enhance customer experience and revenue, including overseeing Antonov missions and coordinating complex shipments for significant events, such as Iraq’s first democratic election. Prior experience includes serving as a dock supervisor at United Parcel Service from November 1989 to August 1997. Mark's educational background includes studies at Canisius University from 1989 to 1991.