Dimitris Yfantidis

Dimitris Yfantidis is an accomplished professional with extensive experience at the National Bank of Greece since April 2005, currently serving as Sector Head of Customer Experience & KYC Operations in the Direct Banking Division. With leadership over a growing team of over 100 experts, Dimitris focuses on operational excellence, regulatory compliance, and customer-centric initiatives. Previous roles include overseeing contact center operations, managing risk and compliance in the Digital Business Division, and supervising electronic branches in Northern Greece. Dimitris holds multiple specialized and executive degrees from prestigious institutions, including INSEAD and the University of Cape Town, demonstrating a strong commitment to continuous professional development in areas such as business systems analysis and digital strategy.