Tamer Allam

Tamer Allam has over two decades of experience in customer service and call center management, currently serving as Assistant General Manager and Head of the Contact Center at the National Bank of Kuwait since October 2017. Previously, Tamer held the position of Head of Call Center at the National Bank of Egypt from July 2016 to September 2017 and spent 15 years at HSBC, where responsibilities included leading operational contact centers and developing management teams to enhance service quality and operational efficiency. Tamer holds a Bachelor of Arts degree in English Language and Literature from Cairo University, which was obtained from 1995 to 1999.