Keisha Facey

Keisha Facey is a seasoned professional with extensive experience in project management and customer service within the banking sector. Currently serving as a Senior Scrum Master and Project Lead/Scrum Master at National Commercial Bank Jamaica Limited, Keisha specializes in applying Agile Project Management methodologies to ensure successful project deliveries that align with the bank's strategic objectives. Previous roles include Budget Management Officer/Project Administrator, where Keisha supported project managers in achieving project goals, and Cheque Verification Clerk, focusing on the authenticity of financial documents. Prior experience at HSBC Group-HFC Bank involved supervising customer service operations and implementing quality management practices. Keisha holds an MSc in Customer Focused Logistics from Birmingham City University and a Bachelor of Business Administration in Marketing from the University of Technology, Jamaica.