Shift Support Team

The Shift Support Team at the National Domestic Violence Hotline is responsible for providing round-the-clock crisis intervention and support to individuals affected by relationship abuse through calls, chats, and texts. This team ensures that bilingual and multilingual support is available, connecting victims to critical resources and immediate safety options. Managed by the Shift Support Specialist Manager, team members work collaboratively to offer compassionate, confidential assistance, and help educate concerned friends, family members, and communities about domestic violence and healthy relationships.