Graham Price

Graham Price has a diverse work experience spanning over a decade. Graham has worked for National Express LTD since 2010, starting as a Customer Services Team Manager and progressing to various management roles. In their most recent position as Head of Customer Experience, Graham is responsible for leading the customer experience strategy, identifying opportunities for improvement, and enhancing all elements of the customer journey. Prior to their current role, they served as the Senior Customer Experience Manager, National Retail Manager, Retail Distribution Manager, and held other management positions within the company. Before joining National Express LTD, Graham worked for Network Rail in the Customer Service Department and for Olympic Holidays as the Head Representative.

Graham Price's education history begins in 2000 when they attended University College Birmingham. Graham completed a BTEC National Diploma in Travel and Tourism from 2000 to 2003. Afterward, they enrolled at the University of Birmingham, where they pursued a BA (Hons) in Tourism Business Management from 2003 to 2006.

In terms of additional certifications, Graham obtained the STAR® Manager Practitioner certification from Notion - STAR® in April 2014.

More recently, in 2019, Graham started pursuing the CMI Level 7 Diploma in Strategic Management and Leadership from the Chartered Management Institute. The end year for this program is not specified.