Kelly Carney

Vice President , Head Of Customer Operations & Digital Experience at National Grid

About

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Timeline

  • Vice President , Head Of Customer Operations & Digital Experience

    July, 2023 - present

  • Vice President, Customer Transformation

    April, 2021

  • Vice President, Customer Process Enablement

    July, 2018

  • Vice President - Customer Experience Transformation

    February, 2017

  • Director, Customer Experience Transformation

    January, 2016

  • Director, Customer & Product Experience

    January, 2014

  • Director, Customer Contact Centers

    September, 2011

  • Manager QA & Training US Customer Operations

    2009

  • Manager Customer Service Contact Centers

    December, 2007

  • Supervisor & Team Coordinator Customer Service

    July, 2005

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