Nicole Cole

Nicole Cole is a skilled professional with extensive experience in case management and customer service across multiple industries. Currently serving as a New Business Case Management Specialist at National Life Group, responsibilities include processing life insurance and annuity transfers, liaising between agents and internal teams, and contributing to a customer-focused culture. Previously, at OneAmerica, Nicole held various roles including Case Manager II, where a Certified Case Manager designation was obtained, and excelled in communication and problem resolution. Additional experience includes serving as a Merchandise Associate at Homegoods, managing compliance and licensing at Vertafore, and handling retail and banking operations at Macy's and National City Bank. Nicole holds a Bachelor of Science in Marketing from Indiana Wesleyan University.