Musab al Enizi

Musab Al Enizi serves as the Director of Customer Care at Ooredoo Kuwait, leveraging extensive experience in customer service and contact center management with an emphasis on omnichannel strategies and digital transformation. Since joining Ooredoo in July 2008, Musab has held various positions, including Sr. Manager of Business Quality & Support, where responsibilities included overseeing contact center technology and executing organizational strategy through cross-functional projects. Musab's impactful achievements include enhancing Ooredoo IVR revenue and successfully integrating customer care systems following the acquisition of FASTTelco ISP. Musab also has prior experience as a Computer Engineer at Kuwait Credit Bank and Kuwait University. Educational credentials include a Bachelor's Degree in Computer Engineering from the University of South Wales and a leadership course at Harvard Business School.