Li Lu is a seasoned UX professional with extensive experience in user experience design and management across multiple industries. Currently serving as Senior Manager of Customer Experience and User Experience at the National Student Clearinghouse since November 2019, Li Lu has been instrumental in establishing design operations for the in-house product design team. Previous roles include Senior UX Lead, UX Architect, and UX Designer at organizations like Aclara and MetroStar Systems, where Li Lu led user-centered design initiatives, mentored teams, and facilitated cross-functional collaboration. Li Lu's academic background includes a Master's degree in Human Factors and Applied Cognition from George Mason University and a Master's degree in Communications from Peking University.
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