Gerda van Tongeren

Gerda van Tongeren is a seasoned consultant and project manager with extensive experience in customer contact, care communication, and technological innovation across various industries. Currently serving as a consultant at Nationale Postcode Loterij and a senior project manager at Kempenhaeghe and Vitalis WoonZorg Groep, Gerda specializes in areas such as zorgdomotica, telefonie, and customer experience (CX). Gerda also owns Tell-Me, focusing on optimizing customer interactions within the complex communications market. In addition to roles at Coniche, Regio College, and Noordhoff, Gerda has held positions at Flynth adviseurs en accountants and Hans Anders, where expertise includes digitalization, process optimization, and omni-channel solutions. Gerda's educational background includes studies at Nyenrode Business University, NEVI, and various other institutions, alongside continuous professional development through EXIN and Prowareness Academy.