Deidre Fernando

Deidre Fernando is a seasoned professional in banking and operations management with extensive experience at Nations Trust Bank PLC and FriMi. Currently serving as Senior Manager for American Express Merchant Strategy and Operations at Nations Trust Bank PLC since January 2022, Deidre is responsible for developing and executing strategies for American Express merchants. Previous roles at FriMi included Head of Operations & Customer Experience and Customer Experience Manager, focusing on operations, customer onboarding, and compliance. Deidre's earlier experience at Nations Trust Bank PLC encompassed various positions from Assistant Manager in Cash Management to Assistant Relationship Manager, where responsibilities ranged from corporate internet banking to relationship management and central cash operations. Educational qualifications include a Management Accounting ACMA from The Chartered Institute of Management Accountants, a BBA in Marketing & Management from Northwood University, and certifications in Credit Management and E-Technology.