Nationwide Building Society
Bethany Kendrick has been with Nationwide Building Society since April 2016, starting as a Call Coach and later moving up to become a Senior Customer Service Consultant specializing in mortgages. Currently, Bethany holds the position of Operations Team Manager on the Bereavement Helpdesk, where Bethany continues to utilize their expertise in coaching, development, and emotional intelligence to support colleagues and manage projects effectively. Through their role, Bethany plays a key part in ensuring departmental targets and quality monitoring goals are met, while also fostering strong relationships across departments for seamless collaboration.
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Nationwide Building Society
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Nationwide Building Society is a British mutual financial institution, the seventh largest cooperative financial institution and the largest building society in the world with over 15 million members. Its headquarters are in Swindon, England. Nationwide is the result of over a hundred mergers, the most notable of which are its merger with Anglia Building Society in 1987 and Portman Building Society in 2007. It is now the second largest provider of household savings and mortgages in the UK and has a 7.7% market share of current accounts.