Sophie Harris-Edmond is a seasoned professional in service design and user experience, currently serving as a Senior Service Designer at Nationwide Building Society since October 2025. Prior to this role, Sophie held various positions at Granicus from September 2018 to November 2025, including Senior Experience Consultant and Experience Consultant, where a human-centered design approach was applied to enhance digital services for the public sector. Key contributions include developing a comprehensive Service Design methodology for the UK market and building customer success strategies. Earlier experience includes a role as Product Specialist at Firmstep, focusing on user experience and product development. Sophie holds a BA in Philosophy from the University of Sussex and has actively contributed to employee engagement initiatives, such as founding 'Women at Granicus' and mentoring graduate scheme participants.
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