Having completed a degree in Japanese and Business Management at Durham University, Louise joined British Airways on the graduate intake scheme in 1998.
Her first 8 years were in the commercial organization specifically in Sales and Revenue Management. She then moved to the operational side of the business and has undertaken several senior management roles in Customer Service and Operations.
In March 2021, Louise was appointed into her current role as Head of Business Readiness which is responsible for overseeing the airline’s preparation to safely return to a full flying program as demand returns following the Covid pandemic. Louise is a director of AG and a member of the Audit Committee.