John M. currently serves as the Global Head of Customer Support at Natterbox since July 2022, following a role as Customer Support Manager. Prior experience includes positions as Contract Manager at Mitie, Customer Service/Sales Manager at Brymec, Operations Manager at G4S, and Assistant Contact Centre Manager as well as Team Leader at Firstsource. Earlier career stages involved Team Leader and Customer Service Advisor roles at Tech Mahindra. John M. holds a BSc Hons in Leading on Customer Operations from Ulster University, completed in June 2023.
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