Olivia Payne

Olivia Payne is an experienced manager currently serving as the Manager of Claims for the Earthquake Commission (EQC), where responsibilities include leading the Southern Response Agency Agreement and managing a team handling a portfolio of 400 claims. Initially seconded to address challenges within the Construction team, this role transitioned into a permanent position due to past successes in team restructuring. Prior to this, Olivia held various managerial roles at EQC and BCA National Training Group, and has a diverse background in customer service, project management, and data analysis across multiple industries. Olivia’s education includes a Bachelor of Business Management with a focus on Marketing & Communication from Griffith University and a Diploma of Project Management from Open Colleges, alongside ongoing studies at the University of Canterbury focusing on the Treaty of Waitangi.