NatWest Group
Michelle Prance is an accomplished banking executive with extensive experience in leadership and strategic roles across multiple financial institutions. Currently serving as CEO of mettle at NatWest Group since January 2021, Michelle has successfully directed the growth strategy and overseen the transition to a full banking license. Prior roles include Director of Customer Journey Performance at NatWest, where Michelle significantly enhanced customer outcomes and achieved substantial cost reductions. Previous leadership experiences at Capita, Lloyds Banking Group, and other notable financial organizations have equipped Michelle with expertise in innovation, agile methodologies, and strategic consulting. Michelle holds a Certificate of Specialisation in Strategy from Harvard Business School Online and earned a Bachelor of Economics from La Trobe University.
This person is not in any teams
This person is not in any offices