Jesse Horsley

Jesse Horsley is a seasoned professional in client experience and customer support operations, currently serving as Senior Manager of Client Experience at Navan since June 2025. Prior to this role, Jesse amassed extensive experience at JetBlue from April 2007 to June 2025, where responsibilities included leading a global contact center operation, overseeing a multi-million-dollar budget, and managing teams of approximately 2,000 agents. Jesse's leadership roles encompassed strategic oversight in customer interactions, process optimization, and continuous improvement initiatives, with a strong focus on enhancing customer satisfaction and operational efficiency. Educational credentials include a Bachelor of Business Administration from Thomas Edison State University and an Associate degree from Columbia College.