Laura L.

Laura L. has a diverse work experience. In 2021, they were promoted to Implementation Support Coordinator at Navenio Ltd, where they managed the on-site implementation of the company's location technology at client sites, coordinated tasks for Implementation Assistants, tested the solution prior to go-live, and planned training for impacted users. Prior to this, they were an Implementation Support Assistant at Navenio Ltd, where they assisted with the technical set up, solution testing, and rollout of the company's location technology. In 2020, they were a Technical Support Advisor at Booking Online Ltd, where they provided front line technical support for the company's bespoke CRM system and identified opportunities for process improvements. In 2018, they were promoted to Team Leader at In Touch Networks, where they managed the Writing Services Department, oversaw the UK/US Writing Services operations, and managed escalated complaints. From 2016-2017, they were a Customer Service Representative at Avro Energy and Planet Earth Travel Insurance Services Ltd. In 2017, they took time off to travel around South East Asia, Australia, and New Zealand.

Laura L. obtained a Bachelor of Arts (BA) in English Literature from The University of Sheffield between 2013 and 2016. Additionally, they hold a certification in Strategic Thinking from LinkedIn, obtained in March 2020.