Roger Akers

Roger Akers is the Senior Vice President of Global Contact Center Operations at NAVEX. Roger has over 25 years of experience in the customer service and contact center industry.

Roger started their career in customer service with Telespectrum in 1993. Roger quickly rose through the ranks and became the Vice President of Operations in 1999. In this role, they were responsible for managing sales, service, and back office operations for all company businesses.

In 1999, Roger left Telespectrum to join Innovative Marketing Strategies as the Senior Vice President of Operations and Strategic Planning. Roger was with Innovative Marketing Strategies for three years before joining GCSi as President in 2003.

At GCSi, Roger continued to excel in their career. Roger was responsible for managing sales, service, and back office operations for all company businesses including insurance, financial, information security, telecom, political, and various specialty businesses. In total, they managed 24 million contacts annually through a combination of domestic and offshore contact centers.

In 2008, Roger left GCSi to join Global Contact Services as the Vice President of Operations. Roger was with Global Contact Services for four years before joining NAVEX in 2012.

At NAVEX, Roger is responsible for overseeing the company’s global contact center operations. Roger has been instrumental in helping NAVEX grow into the leading provider of ethics and compliance solutions.

Roger Akers has a Bachelor of Science in Marketing from the University of Colorado Boulder - Leeds School of Business and a degree from Terry Parker High School.

They are on a team with Andrew Bates - CFO, Julia Mair - CMO, and Cindy Raz - SVP, HR & Organizational Development. Roger Akers reports to Sean M. Thompson, President & CEO.