Jennifer Shaheen

Jennifer Shaheen is a seasoned customer success professional with extensive experience in account management and client engagement within the technology sector. Currently serving as a Customer Success Manager at Navisite since September 2019, Jennifer develops and nurtures relationships with strategic customers in digital transformation, overseeing a monthly recurring revenue of over $1.2 million. Prior roles include Account Manager at Rackspace, where Jennifer facilitated customer relations for multicloud technology solutions, and an earlier tenure at Navisite in various positions, including Account Manager and Service Manager, where Jennifer focused on client satisfaction and revenue growth. Jennifer’s career also includes experience as a Client Engagement Manager at ClickSoftware, working with Fortune 500 companies to enhance long-term business relationships. Jennifer Shaheen holds a Bachelor of Science in Business Management from Bentley University.