Megan I.

Megan I. is a highly experienced professional with over a decade at Navy Federal Credit Union, where currently serving as Senior Vice President responsible for Lending Strategy and Contact Center Strategy & Technology. A proven leader, Megan I. has effectively managed diverse teams to enhance member experiences across a 24/7 contact center and has developed strategic roadmaps to drive innovation and collaboration. Prior roles include Vice President for Contact Center Member Experience & Training, where expertise was applied in workforce planning and member experience initiatives, and Assistant Vice President positions focusing on operations and real estate lending risk management. Megan I. began a career in academia as a Graduate Teacher of Record at Clemson University, supporting mathematics education. Educational achievements encompass a Masters of Science in Mathematics and executive education credentials, underlining a strong foundation in analytical and strategic thinking.