Navy Federal Credit Union
Robert Haas, ITIL v3, serves as a Senior Information Technology Business System Analyst at Navy Federal Credit Union since April 2023, focusing on ServiceNow. Previously, Robert held the position of Senior Business Analyst/Project Management Coordinator at Rose International from March 2021 to December 2022, contributing to Exelon Corporation's OCIO PMO team. Robert's experience includes roles such as IT Professional - Applications Business Analyst with CRS Group, where responsibilities included coordinating development projects transitioning to ServiceNow, and Senior Quality Assurance Specialist at CompuGain, enhancing SLA metrics. Additional roles included creating metrics for the HSPD12 subset at ICF Consulting and Mindbank, providing technical support, and managing data quality for Freddie Mac's CMDB at Pyramid Consulting. Robert's career also includes a managerial position at ActioNet, successfully improving quality assurance compliance. Robert earned a Bachelor of Science in Education from the University of Maryland.
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