Morty Jalali

Morty Jalali has extensive experience in operations management, currently serving as the Manager Operations Business Insights and Analysis at nbn™ Australia since August 2015. In this role, Morty leads a team of Product Leads and Senior Analysts, focusing on high-quality performance data analysis to support organizational objectives. Previous roles at nbn™ include Product Performance Lead and Operations Team Lead, where responsibilities involved team leadership, coaching, decision-making in real time, and stakeholder relationship building to enhance operational efficiency. Prior to this, Morty worked at Optus as a Case Management Consultant, managing technical incidents and troubleshooting for HFC and Fibre services.